I would like to thank Erin for her kindness, patience, expertise and thoroughness in assisting me last week. She actually went over both my policies with a fine tooth comb per my request with patience and a great attitude. I wanted to make sure I was getting enough coverage to cover my needs and others in any situation. Erin didn't try to convince me to add additional coverage that I didn't need so my premium would go up to benefit Statefarm. If I decided to change my previous choices, she didn't get an attitude, she was still very plesant. Even though we were on the phone, I could sense her expertise, thoroughness, & warm friendly personality in her voice that some customer service doesn't demonstrate on the phone. They get rude, abrupt and impatient. It was truly a pleasure speaking with Erin. As they say "Some people never meet a stranger " well this is Erin because she becomes your friend. Thanks Erin!🙂